Terms & Conditions

1. Appointment & Arrival

Our standard appointments are 30–45 minutes long unless otherwise advised at the time of booking. Please allow sufficient time in your schedule for your visit.

For the safety of all pets, clients, and staff:

• All dogs must arrive on a leash.
• All cats must arrive in an appropriate carrier.

2. Late Arrival

Late arrivals may affect other scheduled appointments and delay veterinary services.

• Clients arriving more than 15 minutes late may be considered a no-show.
• Your appointment may need to be rescheduled.
• If you expect to arrive late, please contact the clinic as soon as possible.

3. Appointment Cancellation & Rescheduling

If your plans change or your pet no longer requires the appointment, please notify our clinic as early as possible.

• Regular appointments require a minimum of 24 hours’ notice.
• Appointments cancelled with less than 24 hours’ notice will be treated as a no-show.
• Surgical procedures require at least 48 hours’ notice. The $300 deposit is non-refundable if cancelled within 48 hours.
• Ultrasound appointments require 48 hours’ notice. The $300 deposit becomes non-refundable if cancelled within 48 hours.

4. Missed Appointments & No-Show Policy

A client may be considered a no-show if:

• They arrive more than 15 minutes after the scheduled appointment time.
• They cancel or reschedule without providing the required notice.
• They fail to attend the scheduled appointment.

Cancellation Fees

• Doctor Appointment: $70 + tax
• Technician Appointment: $30 + tax

We understand that unexpected situations can occur. Please contact us and we will do our best to assist you.

5. Emergency Care

As our clinic primarily operates by appointment, emergency cases can only be accepted when scheduling permits during regular operating hours.

Whenever possible, we offer same-day drop-off appointments. Your pet may remain at the clinic for several hours while our veterinarians provide care between scheduled appointments.

If we are unable to safely accommodate your pet, you may be referred to a dedicated emergency veterinary hospital.

6. Payment Policy

Full payment is required at the time veterinary services are provided unless otherwise agreed by the clinic.

7. Veterinary-Client-Patient Relationship (VCPR)

An active Veterinary-Client-Patient Relationship must exist before we can provide prescription medications, prescription diets, or medical recommendations for your pet.

This relationship is generally maintained through annual health examinations performed by one of our veterinarians.

8. Prescription Refill Requests

Prescription refill requests can be submitted through our website, by email, or by telephone.

Please have your previous prescription available so we can verify the medication name, concentration, quantity, and directions for use.

• Prescription refills require a minimum of 48 hours.
• Compounded prescription requests require up to 5 business days.

Special-order medications must be paid in full before processing. Medications not collected within two weeks may be returned to stock and a restocking fee may apply.

9. Pricing & Fees

Our pricing follows the Canadian Veterinary Medical Association Fee Guide to ensure fair, transparent, and consistent pricing.

We are committed to providing high-quality veterinary care with clear pricing and no hidden fees.